Refund policy

Return & Refund Policy

Thank you for shopping at Projekt! We want to ensure you have a smooth and clear experience with your orders.

14-Day Return Policy
We offer a 14-day return policy. You have 14 days after the tracking carrier marks your package as DELIVERED to request a return. 

Eligibility for Returns
To be eligible for a return:
• The item must be unused, in the same condition that you received it, and in its original packaging.
• All original parts, cords, and included accessories must be present.
• You must provide proof of purchase or your order number.

Damaged, Defective, or Wrong Items
Please inspect your order as soon as it arrives! If your product is defective, damaged during transit, or if you received the wrong item, please contact us immediately at aaravvs43@gmail.com. We will evaluate the issue right away and send out a free replacement or issue a full refund.

How to Initiate a Return
1. Contact our support team at aaravvs43@gmail.com within 14 days of delivery.
2. Include your order number, the reason for return, and clear photos/videos if the item is damaged or defective.
3. If approved, our team will provide you with the correct return warehouse address and return instructions. 
*Note: Items sent back to us without first requesting a return will not be accepted.*

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed to your original payment method within 5 to 7 business days.

Return Shipping Costs
Customers are responsible for paying their own return shipping costs unless the item arrived damaged or defective. Shipping fees are non-refundable.